Apr
New Training Techniques Drive Sales to All-Time Highs
It’s easy to underestimate the simplicity of sales techniques that have worked for decades and to pass them off as old-fashioned or out of date. But the fact is, everything old is new again as teams of psychologists discover time and time again. What this means is taking your training back to basics and cover the essentials before you start to test new techniques.
So what are the basics? What are the training techniques that really do drive sales to all-time highs? Now is a good time to set out the basic principles that all customer service professionals should follow.
Human nature really is set in stone. There are basically four emotions that drive all human decision-making. Self-preservation, money, romance and recognition. Once you understand these basic emotions it’s time to start communicating to your clients by appealing to these emotions at every opportunity.
The goal of everything you say to a potential customer is to get them to act. Whether you are helping them clarify what they are looking for in a product, or whether you are explaining the benefits of your product, you should always be moving in one direction. That direction is to get them to act now.
Sales talk is not simply pleasant chatter. It is a method to ensure the customer whips out his or her credit card and signs on the dotted line. You don’t need to be worried that you are unduly persuading a potential customer because that is what a customer is really looking for. Every customer wants to be led into a sale and for the sale to be finalised by you. Once you understand this expectation your sales will lift you to a new level.
Selling is a three-step process. First you find out what the customer wants. Second, you find out how they feel about what they want. And third you find out why they act as they do. Once you know these things you’ll be able to satisfy your customers easily and influence them to buy your product.
Remember that the motivation for your sales process is to add satisfaction to your customers’ life. Don’t think of yourself as a persuader or as a person who can unduly influence somebody else. You are simply trying to satisfy your customers’ needs by selling them what they want to buy.
It’s time to repeat the first point! Remember that everything your customer does is motivated by the four emotions mentioned above, self-preservation, money, romance, and recognition.